Returns & Exchanges

At House Of Vian, we strive to ensure your luxury footwear and accessories exceed expectations, but we offer a seamless exchange process if the fit or style isn't quite right. Please note that all returns must be initiated within 7 days of delivery in their original, unworn condition.

1

Initiate Your Request

Log into your account or visit our returns portal with your order ID and email address to select the items you wish to exchange or return.

2

Quality Inspection Approval

Once your request is submitted, our concierge team will review the details to ensure the items are eligible for return based on our hygiene and quality standards.

3

Secure Packaging

Place the product back in its original House Of Vian dust bag and box to prevent any damage during transit, ensuring all tags remain attached.

4

Schedule a Pickup

We will arrange a complimentary courier pickup from your doorstep; once the item reaches our studio and passes inspection, your exchange or store credit will be processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing