Frequently Asked Questions
Everything you need to know about your House Of Vian experience.
How do I determine the right size for my footwear?
We provide a detailed size chart on every product page. Since our juttis and mules are handcrafted, we recommend measuring your foot length in centimeters and comparing it to our guide for the perfect fit.
What is the typical delivery timeline for an order?
Domestic orders within India typically arrive within 5-7 business days. For international shipping, please allow 10-15 business days depending on your location and customs processing.
Do you offer customization for bridal orders?
Yes, we specialize in bespoke bridal footwear and accessories. You can contact our design team via WhatsApp or email to discuss custom colors, embroidery, and heel heights to match your outfit.
What is your return and exchange policy?
We offer exchanges for size issues within 7 days of delivery, provided the item is unworn and in its original packaging. Please note that customized orders and items purchased during a sale are final sale.
How should I care for my House Of Vian products?
To maintain the beauty of your handcrafted pieces, store them in the provided dust bag, avoid contact with water or moisture, and use a soft dry cloth to gently clean any surface dirt.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. For international customers, we offer secure checkout via PayPal and Stripe.